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GroupHug Terms of service

Updated July, 2022

Acceptance of Terms

GroupHug and its affiliates (collectively, “GroupHug” “we” or “us”) operate a platform that facilitates communications, content and consultations by and between coaches (collectively, “Coaches”) and parents to effectuate care and treatment for individuals (the “Platform”). These terms of service (“Terms”) constitute a binding agreement between you and GroupHug that covers your use and access to our services, website and the Platform (“Services”). Our Privacy Policy explains how we collect and use your information. By using our Services, you’re agreeing to be bound by these Terms and our Privacy Policy. If you are accepting these Terms for another person (“Family Member”) as such Family Member’s parent, guardian, conservator, or custodian, you agree to the terms, conditions, and notices contained or referenced herein on behalf of such Family Member.

Notices

Your access to and use of the Services are subject to these Terms and all applicable laws and regulations. By accessing or using the Services, you agree to be bound by these Terms. Please read these Terms carefully. Unless otherwise indicated, any new content added to this Service will also be subject to these Terms effective upon the date of any such addition. You are encouraged to review the Services and these Terms periodically for updates and changes.

Nature of Services

GroupHug facilitates communications with Coaches and Parents regarding challenges pertaining to parent / child well-being and parental stress. While Coaches may be psychologists or other therapists, they do not act as therapists but limit their participation to general advice based on publicized best practices guidelines and not specific to any individual. If you are seeking professional psychological counseling or therapy, please refer to an appropriate therapist or other clinical specialist. The services provided by GroupHug are not intended to be used for the diagnosis or treatment of disease.

Disclaimers

Your experience and the information that you provide to GroupHug about you or a Family Member will be used internally by GroupHug to optimize GroupHug’s Services. The personal information that You provide will be de-identified to the extent possible before being shared internally by the GroupHug team.

GroupHug does not diagnose, evaluate, assess, treat, or prevent any injury, pain, or physical condition, and does not implement, monitor, test, assess, interpret, plan or modify treatment programs, and does not offer medical advice. GroupHug is not a health care provider or therapist and the Platform does not provide medical advice, treatment, therapy, or assessment services. All information provided by GroupHug and the Platform is intended to be for general informational purposes only, and is in no way intended to create a provider-patient relationship as defined by law.

Any content accessed through the Platform is for informational purposes only, should not be interpreted as a diagnosis or medical or mental health treatment and is not intended to replace medical or mental health treatment. You agree that you desire to access and use the Platform for the purpose of participating in a test that will be used by GroupHug to optimize GroupHug’s Services.

GroupHug is not a medical or mental health provider. The Coaches are not your medical or mental health provider. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CONSIDERING OR CONTEMPLATING SUICIDE OR FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR OTHERS, PLEASE NOTIFY THE POLICE (OR) CONTACT EMERGENCY MEDICAL SERVICES (911) IMMEDIATELY.

GROUPHUG IS NOT RESPONSIBLE OR LIABLE FOR ANY INJURY, FAILURE OF THE SERVICE, INFORMATION, AND/OR PRODUCTS YOU OBTAIN THROUGH THE PLATFORM TO DIAGNOSE, TREAT, OR ADDRESS A MEDICAL OR MENTAL HEALTH CONDITION, OR EXACERBATION OF A MEDICAL OR MENTAL HEALTH CONDITION.

The Coaches that you interact with may be subject to mandatory reporting requirements under state law. This means that if you disclose certain information to GroupHug or the Coaches, the Coaches or GroupHug may be required by law to report that information, including, but not limited to information about any suspected or known cases of abuse or neglect of a child, a dependent adult, or an older person and any intent to harm yourself or others.

Your Responsibilities; Use of the Platform

Content in the Platform may be protected by others’ intellectual property rights. Please don’t copy, upload, download, or share content unless you have the right to do so. We may review your conduct and content for compliance with these Terms.

Help us keep your data protected. Safeguard your password to the Platform, and keep your account information current. Don’t share your account credentials or give others access to your account. You agree that only you will access the Platform through your account and will immediately notify GroupHug in the event that (i) your password is stolen or lost or (ii) You become aware of any unauthorized use of your log-in credentials or (iii) other breach of security.

To use the Platform, you must be 18 years of age and you intend to use the Platform only for your own personal, non-commercial use.

You must provide accurate and complete registration information any time you initially register or continue to use the Platform. It is your responsibility to provide us with true, accurate, and complete email address, contact, and other information related to your account(s), and to maintain and promptly update any changes in this information. GroupHug is not responsible for any loss or damage if you do not protect your account or your personal information.

You agree that you will use the Platform only in a manner that complies with all federal, and state privacy and security laws and requirements. To avoid any doubt, the platform does not include / require any personal health information (“PHI”). The platform is not HIPPA or CCPA compliant. Therefor you should not provide any personal health information (“PHI”). If you think that the information you are asked to provide is indeed personal health information (“PHI”), you should stop using the platform immediately and contact us so we can check this thoroughly!

Intellectual Property

GroupHug hereby grants to you a non-exclusive and non-transferable license and right to use the Platform in accordance with these Terms but not to download or modify it, or any portion of it, except with express written consent of GroupHug. The Platform and all intellectual property rights therein are the exclusive property of GroupHug and/or its suppliers; you acquire no rights therein except as expressly provided in these Terms and any other agreement between you and GroupHug, and GroupHug expressly reserves all other rights therein. GroupHug owns the Platform and all information and data, including media, materials and content available through the Platform. GroupHug grants you a limited right to use the Platform and any content on the Platform for purposes detailed herein.

Restrictions

The rights granted to you in the Terms are subject to the following restrictions:

you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host, permit any other party to access and/or use, or otherwise commercially exploit the Platform or the website;
you shall not frame or utilize framing techniques to enclose any trademark or logo of GroupHug;
you shall not use any meta tags or other “hidden text” using GroupHug’s name or trademarks;
you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Platform except to the extent the foregoing restrictions are expressly prohibited by applicable law;
you shall not use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from the GroupHug website / platform (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials) or to produce multiple accounts or generate automated replies;
you shall not access the Platform in order to build a similar or competitive website, application or service;
except as expressly stated herein, no part of the Platform, including ideas, features, functions or graphics, may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means;
you shall not remove, alter, obscure, or destroy any copyright notices or other proprietary markings contained on or in the Platform;
you will not bill any federal or state healthcare programs or any other third-party for use of the Platform;
you will not collect or store any personal information, including personally identifiable information, from users without their express permission;
you agree to use the Platform only for personal, non-commercial purposes; and
you will not provide any inaccurate, incomplete, false or misleading information, including regarding your identity or medical condition, when using the Services.

Any future release, update or other addition to the Platform shall be subject to the Terms. GroupHug, its suppliers and service providers reserve all rights not granted in the Terms. Any unauthorized use of the Platform shall automatically terminate the licenses granted to you by GroupHug pursuant to the Terms.

Links to Third Party Websites

The Platform may contain hyperlinks to other sites owned and operated by entities other than GroupHug. GroupHug is not responsible for the content or accuracy of third-party hyperlinks and does not endorse these sites unless specifically stated. You acknowledge and agree that GroupHug is not responsible for and is not liable for the content, products, content, advertisements, services or software accessible through these third-party websites or any action you may take as result of linking to such website. GroupHug is not responsible for maintaining hyperlinks to third-party websites and GroupHug may remove any hyperlink at any time. GroupHug will not be responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on such content, products, services or other materials available on or through any such website. GroupHug is also not responsible for the privacy practices of any other websites.

Termination

You’re free to stop using the Platform at any time. We reserve the right to suspend or terminate your access to the Platform with notice to you if:

(a) you’re in breach of these Terms,
(b) your use of the Platform would cause a real risk of harm or loss to us or other users, or
(c) you haven’t accessed the Platform for 12 consecutive months.

We will provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you. If after such notice you fail to take the steps we ask of you, we will terminate or suspend your access to the Platform.

We won’t provide notice before termination where:

(a) you’re in material breach of these Terms,
(b) doing so would cause us legal liability or compromise our ability to provide the Platform to our other users, or
(c) we’re prohibited from doing so by law.

Discontinuation of Services

We may decide to discontinue the Platform in response to unforeseen circumstances beyond our control or to comply with a legal requirement. If we do so, we’ll give you reasonable prior notice so that you can export your data from our systems. If we discontinue the Platform in this way before the end of any fixed or minimum term you have paid us for, we’ll refund the portion of the fees you have pre-paid but haven’t received access to the Platform for.

Consent to Electronic Communications

You agree that GroupHug may send legal disclosures; these Terms; Privacy Policy; future changes to any of the foregoing; and other notices, policies, communications or disclosures and information related to the Services to you by email or by posting them on our Platform. You agree that GroupHug may contact you via email, phone, text, or mail regarding prospective Services. You consent to receive such communications electronically. You agree to update your contact information to ensure accuracy. Your consent to conduct actions electronically covers all interactions between you and GroupHug.

You may opt-out of a limited number of communications through your account settings or clicking the unsubscribe link in our email communications or texting “Please remove me” to our text messages. You may not opt-out of certain communications that will be sent to you electronically regarding the Services such as communications regarding updates to these Terms and services you enrolled to. Certain Services may not be available to you if you withdraw your consent.

Services and Platform “AS IS”

There are certain things that we can’t guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES OR THE PLATFORM. THE SERVICES AND THE PLATFORM ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some places don’t allow the disclaimers in this paragraph, so they may not apply to you.

Limitation of Liability

WE DON’T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO—THIS INCLUDES ANY LIABILITY FOR US OR OUR AFFILIATES’ FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. IN COUNTRIES WHERE THE FOLLOWING TYPES OF EXCLUSIONS AREN’T ALLOWED, WE’RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL OR OUR BREACH OF OUR CONTRACT WITH YOU. THIS PARAGRAPH DOESN’T AFFECT CONSUMER RIGHTS THAT CAN’T BE WAIVED OR LIMITED BY ANY CONTRACT OR AGREEMENT.

WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, US, OUR AFFILIATES, SUPPLIERS OR DISTRIBUTORS WON’T BE LIABLE FOR:

ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES, INCLUDING ANY LOST DATA AND LOST PROFITS, ARISING FROM OR RELATING TO THESE EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR
ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY.

THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR NOT WE OR ANY OF OUR AFFILIATES HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU USE THE SERVICES OR THE PLATFORM FOR ANY COMMERCIAL, BUSINESS, OR RE-SALE PURPOSE, WE, OUR AFFILIATES, SUPPLIERS OR DISTRIBUTORS WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. WE AND OUR AFFILIATES AREN’T RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES OR THE PLATFORM.

GROUPHUG DOES NOT PRACTICE MEDICINE AND DOES NOT PROVIDE THERAPY. OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO $100.

Governing Law; Arbitration

These Terms are governed by the laws of the state of Israel, without regard to its principles of conflicts of law, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND US, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT YOU ARE WAIVING THE RIGHT TO TRIAL BY A JURY.

The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. The venue for all disputes arising under these Terms shall be in Tel Aviv, Israel. The arbitrator will have the power to grant whatever relief would be available in court under law or in equity (including attorney’s fees) and any award of the arbitrator will be final and binding on each of the parties. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will not include any statement setting forth the reasons for the disposition of any claim.

By agreeing to these Terms, you waive any right to pursue any claims on a class or consolidated basis or in a representative capacity. In addition, any claim or cause of action arising out of or related to the Platform or Services brought by you must be filed within one (1) year after such claim or cause of action arose or such claim or cause of action will be barred.

Entire Agreement

These Terms constitute the entire agreement between you and us with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.

Waiver, Severability & Assignment

Our failure to enforce a provision is not a waiver of our right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. We may assign our rights to any of our affiliates or subsidiaries, or to any successor in interest of any business associated with the Platform.

Modifications

We may revise these Terms at any time including, but not limited to reflect:

(a) changes to the law,
(b) new regulatory requirements, or
(c) improvements or enhancements made to the Platform.

If an update affects your use of the Platform or your legal rights as a user of the Platform, GroupHug will notify you prior to the update’s effective date by sending an email to the email address associated with your account or through the Platform. These updated terms will be effective no less than 15 days from when we notify you.

GroupHug is not responsible if you do not receive an email notification that has been sent by GroupHug due to errors including, but not limited to: (i) your failure not to provide an updated email address to GroupHug; (ii) a SPAM filter catching the notice email; or (iii) any other reason that prevents the notice from reaching you. GroupHug encourages you to continually check the GroupHug website for updated terms.

If you do not agree to the updates we make, please cancel your account or any enrolment before they become effective. By continuing to use or access the Platform after the updates come into effect, You agree to be bound by the revised Terms.

Independent Contractor

You agree that no joint venture, partnership, employment, or agency relationship exists between you and GroupHug as a result of the Terms or use of the Platform.
Headings The heading references herein are for convenience purposes only, do not constitute a part of the Terms, and shall not be deemed to limit or affect any of the provisions hereof.

Even after termination, these Terms will remain in effect such that all terms that by their nature may survive termination will be deemed to survive such termination. In order to protect the integrity of the Services, we may, at any time in our sole discretion, block users from certain IP addresses from accessing the Services. If you have any questions about these Terms, please contact us via email at contact@grouphug.online

Informed Consent for GroupHug’s group sessions

What to Expect

If you decide to participate in GroupHug’s group sessions, you may take part in a group discussion with other participants. The group discussions will take place remotely via video and you will be able interact with the group facilitator and other participants. At times, you may receive e-mail, text, and chat communications from GroupHug and/or your group facilitator.

The group facilitator will lead the session. This is not a therapy or psychotherapy group and is not a substitute for psychiatric care or psychotherapy or medical treatment. The facilitator is not licensed to practice medicine or therapy and is not acting as your doctor, therapist, or clinician. The facilitator is there to facilitate discussions between group members, answer questions, and provide tools and resources to group members. No patient-clinician relationship will be created by participating in these sessions between you and your group facilitator(s). GroupHug is not responsible for the content of the group’s sessions including, but not limited to advice, guidance, and recommendations.

Getting Set Up

Enrolled group sessions’ schedule and links will be sent to you via email and/or text to the contact information provided by you. The group facilitator will be conducting video groups from a private location where the facilitator is the only person in the room. We suggest that participants find a private location where they can speak openly without being overheard or interrupted by others to protect their confidentiality. If you choose to be in a place where there are non-group participants or other people who can hear you, GroupHug cannot be responsible for protecting your confidentiality. To protect the participant’s confidentiality, we request that group participants wear a headset and/or shut the door of the space where the participant is located.

Confidentiality

We encourage everyone to keep everything shared during the session confidential. However, the nature of groups sessions means that we cannot guarantee strict confidentiality. You agree that what you share in the group sessions will be seen and/or heard by the other members. Please respect the privacy of the other participants, and do not repeat what is said in this group sessions to persons not involved in the group.

Recording of Sessions is Not Permitted

Please note that audio and/or video recordings, screenshots, taking pictures, etc., of any participant, and any portion of the group activities during any session, is not permitted and are grounds for termination of your ability to participate in a group session.

In some sessions, a recording will take place by the session’s facilitator. In that case, it will be indicated in the session’s information that a recording is planned. You should avoid participating in group sessions with children present in your proximity to keep their privacy.

Technology Limitations

It is important to note that there are limitations that can affect the quality of the session(s). These limitations include but are not limited to the following:

If you choose to refrain from using video, your peers and the group facilitator cannot see you, your body language, or your non-verbal reactions to what we are discussing.
Due to technology limitations, the participants and the facilitators may not hear all of what you are saying and may need to ask you to repeat things.
Technology might fail before or during the group session.
Although every effort is made to reduce confidentiality breaches, breaches may occur for various reasons.

Risks and Discomforts

We encourage everyone to be open and participate in the group sessions. There can be some discomfort involved in participating in the group. However, if you are uncomfortable participating in a session, you are free to withdraw from the group sessions at any time. If you are a danger to yourself or others, we may assist you in finding appropriate resources and contacting the appropriate organization to assist you. If you are in a crisis, you agree to call 911, go to your local emergency room immediately or contact the National Suicide Hotline at 800-784-2433.

Freedom to Withdraw Participation

Participation in any group session is voluntary. You are free to withdraw consent and end your participation in group sessions at any time.

If you or someone you know needs support now, call or text 988. 988 connects you with a trained crisis counselor who can help. You can also call 911 or go to the nearest emergency room.

GroupHug Privacy policy

Last Updated: August, 2022

About Your Privacy and This Privacy Policy

Your privacy is of upmost importance to us. This document is our “Privacy Policy” and it contains details on issues related to your privacy when using our services. This Privacy Policy applies to visitors of the website Grouphg.us, grouphug.online, grouphug.live and any affiliated mobile applications (collectively, the “Platform”) and describes the types of information (“GroupHug,” “us,” “we,” or “our”) may collect from you or your authorized representative (“you”).

The Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing information about you, and expresses our commitment to protecting your privacy in accordance with law.

The Privacy Policy does not apply to the collection and use of certain employment-related information or information received from contracted providers. If you are a current or former GroupHug job applicant, employee, owner, director, officer, or contractor, please contact us at contact@grouphug.online for the appropriate notice.

Agreement and Updates

Please read this policy carefully. If any term is unacceptable to you, please do not use the Platform or provide any personal information. If you do access or use the Platform, it will mean you expressly agree to the terms of this Privacy Policy. This Privacy Policy may change from time to time, and your use of the Platform after we make changes is deemed to be your acceptance of those changes, so please check the Platform periodically for updates.

General Description of the Site and Information GroupHug May Collect and Store

The Platform provides the technology that permits you to connect with a coach if you are located in a country / state where we operate, and to receive coaching and content, consisting of generalized advice based on publicized best practice guidelines. GroupHug does not practice medicine or therapy. Rather, GroupHug provides administrative support and professional tools for the coaches and other participants on the Platform. This includes collecting and securely maintaining information from users and processing payment for services provided through the Platform. When you use the Platform and communicate with us, we collect information that individually identifies you, called personal identifying Information (“PII”) and other private information. The provisions in this Privacy Policy is focuses on the information collected by and through the Platform and on information we collect, such as:

Technical information about how and when you use the Platform;
Technical information about your mobile device or computer, including the operating system you use;
Your general location when you use the Platform;
Your internet protocol address and MAC address.
Family profile data
Social & Demographic data
Visitor data
Onboarding data
Transaction data
Account registration data
Counseling session data

Protecting this information is a top priority for us. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any information unless you requested or approved us to do so. We also de-identify your data when sharing it internally to provide an extra layer of protection.

How We Use Your Personal Information

We may use your personal information for one or more of the following business or marketing purposes:

Delivery of Services : We may use your information to provide information or perform services that you request including, but not limited to: (a) create your account on our Platform and allow you to log-in to use the Platform; (b) manage your account and provide customer service; (c) bill and process transactions; (d) provide location-specific services; and (e) to provide, support, personalize and develop the Platform and our services.
Communicating with you: We may use your information to communicate with you, including, but not limited to: (a) to provide you with information, alerts, and suggestions related to the Platform; (b) to verify your identity; (c) to assist you with completing an activity you request; and (d) to reach out to you, either through our coaches or ourselves, if we believe that you may be in danger or may be the cause or victim of a criminal act.
Administration and Improvement of Services: We may use your information to administer and improve our services including, but not limited to: (a) monitor, supervise, and administer the Platform; (b) inform research and development purposes to offer new content and features using aggregated data.
Marketing and Customization: We may use your information to market our services and customize your experience when using our services and the Platform including, but not limited to: (a) personalize your Platform experience including promoting service offerings relevant to your interests including targeted advertisements through our websites, third-party sites, and via text messages and email and (b) keep you updated on our products and services through targeted marketing efforts.
Account and Network Security: We may use your information to enhance your account security and our network security including, but not limited to: (a) using your information to combat malicious activities and combat malware; and (b) to monitor and verify your account access to ensure that unauthorized users are not using your credentials.
Compliance with Law: We may use your information to ensure that we are complying with all applicable laws, including, but not limited to: (a) responding to law enforcement requests and as required by applicable law, court order, or governmental regulations; and (b) complying with applicable state and federal laws, including those laws related to protecting client and public health and safety.
Other Purposes : We may also use your information for any other purpose with your consent.

Purposes for Which Information is Disclosed to Third Parties

Information about you may be disclosed to third parties for one or more of the following purposes:

Administer and Provide Services to You and Advertising : We may engage third-party service providers to work with us to administer and provide services to you and help us with our advertising efforts. These third-party service providers may have access to your information for the purpose of providing these services on your behalf and may not disclose your information for any other purposes.
With Your Consent : We may share your information if you request or direct us to do so. This includes your use of widgets on our Platform and sharing information with other applications with your consent and direction.
With Our Affiliates : We may share your information with our subsidiaries or parent companies within our corporate organization.
Compliance with Law: We may share your information with law enforcement personnel or pursuant to a government order or subpoena or any obligations thereunder.
Transaction : We may share your information in the context of a business transaction such as an asset sale, merger, bankruptcy, corporate reorganization, or other business transaction.
Other Business Reasons : We may share your information to enforce any applicable terms and conditions or terms of use and to ensure the safety and security of the Platform.

If you make any of your information publicly available on the Platform, then anyone can see it and use that information.

Opting Out of Marketing Communications

You may opt out of receiving our newsletter by unsubscribing using the unsubscribe link in the email communications. You may not opt-out of non-marketing communications including required notices related to your account and the Platform.

Data Security

It is our priority to protect and safeguard your information. To achieve that goal, we use physical, electronic, and administrative procedures to protect your information including, but not limited to two-factor authentication and a third-party security and compliance vendor. We do not transfer information about you to users that do not have a legal right to access it, and we use industry standard technologies, physical security, and administrative processes to help safeguard against unauthorized users gaining access.

While we cannot guarantee that unauthorized access to, or loss, misuse, or alteration of data will not occur, we use various safeguards to avoid such occurrences. Protecting your information is also your responsibility. We encourage you to take all precautions to protect your information when using the Internet including, but not limited to changing your password on a regular basis, using a secure browser, and immediately contacting us if you believe an unauthorized user has accessed the Platform or your account.

Privacy of Children

We are committed to protecting the privacy of children when providing our services and making sure that we are in compliance with the Children’s Online Privacy Protection Act (“COPPA”). Our services may be used to facilitate parents with assistance / coaching regarding their child. A parent or guardian may use our services on behalf of a dependent child. An individual under the age of 18 is not allowed to make use of the platform or log into an online account. If you allow your child to use your account then we may collect information from that child. If you would not like your child to interact with our services, please do not provide your credentials to a child or use an automatic log-in on your device. Please note that we may be required by law to provide some information directly to an individual under 18 years of age without a parent’s or guardian’s consent. We will not sell or make public a child’s personal information. We may use a child’s personal information for all of the purposes described in this Privacy Policy. To provide our services, we may disclose a child’s personal information to service providers if it is necessary for them to perform services. If we disclose a child’s information to a third-party, we will comply with all applicable laws. At any time, you may revoke your consent for collection of your child’s information and may request to review the personal information we have collected about your child by contacting contact@grouphug.online.

Cookies and Web Beacons

Like many websites, we use “cookies” and “web beacons” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. A “web beacon” is a tiny and sometimes invisible image or embedded code, placed on a Web page or email that can report your visit or use to a third party. Web beacons are typically used by third parties to monitor the activity of users at a website for the purpose of web analytics, advertising optimization, or page tagging. You can change your browser’s settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Platform.

Use of Cookies, Web Beacons, and Similar Technologies for Analytics

We may also use third party cookies for the purposes of web analytics, attribution, and error management. Our Platform may use Google Analytics and other vendor services that use cookies, web beacons (including web pixels), and similar technology to collect and store anonymous information about you, including when you pay for services, load a page, indicate that you heard about us on television, sign up for services, enter your payment information (but the payment details are not disclosed), start the intake questionnaire, and your response as to the referral source to the Platform. You can learn more about Google Analytics’ privacy policy and ways to opt out from Google Analytics tracking by visiting Google Analytics’ website. Our Platform may also use analytics vendors to collect information (for example Visitor Data) about user actions on our websites for purposes of analytics and certain software to analyze certain Platform usage using the device identification for each user. The information used for analytics does not include any customer data, or communications data.

Link to Third-Party Sites

The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

Social Media Platforms

We use several publicly-available tools and information exchange resources, such as (but not limited to) an Instagram page, a Linkedin account, a Facebook page, a Twitter account, and others (collectively “Social and General Information Tools”). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

Phishing

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).

Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by contact@grouphug.online.

Information We Collect

Through your use of our Platform, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).

GroupHug obtains your personal information from the following categories of sources:

Directly from you. For example, from information you submit on the Platform during the process of using and paying for our services.
Indirectly from you. For example, from observing your actions on our Platform or on an application provided by us.
From third-party business partners such as social media sites, ad networks, and analytics providers.

Use of Personal Information

We may use your personal information for the following purposes:

Category of Personal Information

Purpose of Use

Providing services to you

Identifiers

We use your name, address, and contact information to communicate with you, deliver our services to you, customize and market the services to you, and comply with the law.

We use your name and contact information to communicate with you, deliver our services to you, customize and market the services to you, and comply with the law.

We use information regarding your age, sex, race, gender, sexual orientation to deliver the services to you and for analytics.

We use information regarding your activity on our websites for analysis purposes.

We record your chat messages to personalize the services to you and for analytics.

We use information regarding your actions on our websites and the information you provide to us to optimize our services.

Disclosure of Personal Information

GroupHug may disclose your personal information for the following purposes:

Category of Personal Information

Purpose of Disclosure

Identifiers

We may disclose your IP address, unique identifier, or email address to our analytics vendors for analytics.
We may disclose your contact information to webinar providers and to customer support, and engineering vendors to provide services for the Platform.
We may disclose your contact information to our coaches for the provision of services to you.

We may disclose your contact information to customer support and engineering to provide services for the Platform.

Your Rights and Choices

The following are the rights provided to California residents under the CCPA.

Right to Request and Access Information

GroupHug, upon receipt of a verifiable request, will provide the requestor the following types of information that it holds about the requestor:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we shared that personal information.
The specific pieces of personal information we collected about you.
If we disclosed your personal information for a business purpose and identifying the personal information categories that each category of recipient obtained.

Right to Delete Information

GroupHug, upon receipt of a verifiable request, will delete the information it holds about the individual.

If you or someone you know needs support now, call or text 988. 988 connects you with a trained crisis counselor who can help. You can also call 911 or go to the nearest emergency room.

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GroupHug Terms of service

אנא כתבו לנו אל: contact@grouphug.online